Terms and Conditions 

Welcome to VivaSunTours in Mexico

Welcome to the website of VivaSunTours in Mexico. Before booking one of our services, please read our terms and conditions carefully. By making a reservation with us, you automatically accept the following terms:

1. Reservation

1.1. All reservations must be made online via our official website or by phone through our customer service.

1.2. To book your excursions, a deposit will be required via bank transfer. The amount of this deposit will be determined based on the number of participants, the number of selected excursions, and the difference in pesos noted on the day of your first excursion when you meet the guide early in the morning.

2. Cancellation

2.1. Cancellations must be made at least 72 hours before the scheduled service date to receive a 70% refund of the deposit.

2.2. Cancellations made less than 72 hours before the scheduled service date will not receive a refund of the deposit.

2.3. In the event of exceptional circumstances (such as extreme weather conditions or unforeseen events), we reserve the right to cancel for safety reasons.

3. Modifications

3.1. Reservation modifications can be made subject to availability. Please contact us as soon as possible to discuss the necessary changes.

3.2. Changes to a reservation may result in price adjustments. Any price changes will be communicated to the client before the modification.

4. Pricing and Payment

4.1. The prices of our services in Mexico are listed on our website. All payments must be made in Mexican pesos unless otherwise stated.

4.2. Payments can be made online through our secure platform or in cash on site.

4.3. Our online payment platform uses advanced security protocols to ensure the protection of your financial information.

5. Liability

5.1. VivaSunTours cannot be held responsible for accidents, losses, or bodily injuries occurring during or as a result of using our services.

5.2. Clients are responsible for their own safety while using our services and must follow the instructions given by our guides.

6. Right of Refusal

6.1. VivaSunTours reserves the right to refuse a service or terminate it if the client violates safety rules or behaves inappropriately.

6.2. No refunds will be granted if a client is excluded from the service for failing to comply with the rules.

7. Privacy

7.1. We respect the privacy of your personal information in accordance with our privacy policy. We do not share your data with third parties without your consent.

Updating Terms

VivaSunTours in Mexico reserves the right to update these terms and conditions at any time. Clients will be informed of changes via our website.

Last updated: [03/07/2024]

Thank you for taking the time to read and understand our terms and conditions. If you have any questions or concerns, please do not hesitate to contact us before booking one of our services.